Effective Date: 20 March 2025
At Sneaker Bizzer, we strive to ensure our customers have a seamless and satisfying shopping experience. However, we understand that there may be circumstances where you need to cancel an order. This Cancellation Policy outlines the terms and conditions for canceling orders with us.
1. Order Cancellation by Customer
· Cancellation Timeframe: You may cancel your order within 24 hours of placing it, provided that it has not yet been shipped. After 24 hours, we may have already processed and shipped your order, and cancellation will not be possible.
· How to Request a Cancellation: To request a cancellation, please contact our customer support team as soon as possible via email at support@sneakerbizzer.com. Please provide your order number and reason for cancellation.
· Refunds on Canceled Orders: If your order is successfully canceled within the allowed timeframe, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your payment provider.
2. Order Cancellation by Sneaker Bizzer
Sneaker Bizzer reserves the right to cancel an order under certain circumstances, including but not limited to the following:
· Inventory Issues: If an item is out of stock or unavailable, we will notify you and offer either an alternative item or a full refund.
· Fraud Prevention: If we suspect any fraudulent activity related to the order, we reserve the right to cancel the order and, if necessary, contact the relevant authorities.
· Incorrect Pricing: In the event of a pricing error on our website, we will contact you to confirm if you wish to proceed with the corrected price or cancel the order. If the order is canceled, a full refund will be provided.
If your order is canceled by Sneaker Bizzer, we will promptly issue a refund to your original payment method and notify you of the cancellation.
3. Non-Cancelable Orders
Some orders cannot be canceled once they are processed:
· Shipped Orders: Once an order has been shipped, it cannot be canceled. However, you may return the product in accordance with our Returns Policy once it has been delivered.
· Final Sale Items: Certain items may be marked as final sale and are not eligible for cancellation, refund, or exchange. Please review product descriptions carefully before placing your order.
4. Refunds
· Processing Time for Refunds: Refunds for canceled orders are processed within 28-business days from the date of cancellation. Please allow additional time for the funds to appear in your account, depending on your payment provider.
· Partial Refunds: If you cancel an order that qualifies for a partial refund only, such as items purchased with discounts or promotional codes, we will refund the adjusted amount accordingly.
5. Changes to this Cancellation Policy
Sneaker Bizzer may update this Cancellation Policy from time to time to reflect changes in our processes or policies. Any updates will be posted on our website, and the effective date at the top of this policy will be revised accordingly. We encourage you to review this policy periodically.
6. Contact Us
If you have any questions or concerns regarding this Cancellation Policy or need assistance with an order, please contact us support@sneakerbizzer.com.